Faq

[vc_row][vc_column][vc_column_text]Find quick answers to your questions below. If your question is not answered below, you can contact a live agent using LIVE CHAT or direct it to help@littlepim.com.[/vc_column_text][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Little Pim & Your Child” no_fill=”true” css=”.vc_custom_1476987337011{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”Why should I teach my child a foreign language now?” tab_id=”1476821685585-c0ce4ee1-3173″][vc_column_text]

Introducing your child to a foreign language will be a fun learning experience now and a critical investment in his or her quality of life for all the years to come. Several studies prove that children are uniquely and temporarily primed to acquire up to three languages before the age of six with ease. After this early learning window the brain’s plasticity diminishes dramatically.

Additionally, scientific research shows that bilinguals, especially those who have acquired their second language before the age of six, demonstrate superior reading and writing skills, as well as advanced analytical and social skills. Economists predict that knowing a foreign language will give our children a competitive advantage in an increasingly global economy.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will my child be confused by learning another language?” tab_id=”1476821685684-4a8e905c-29fb”][vc_column_text]It has been scientifically proven that children are well equipped to absorb up to three different languages without any confusion between languages. In fact, research shows that bilinguals demonstrate superior reading, writing, analytical and social skills, and in fact develop greater vocabularies in their mother tongue.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will Little Pim help my child’s early development?” tab_id=”1476821882856-4f98142a-53e5″][vc_column_text]There is significant scientific evidence that links early language acquisition, particularly before the age of six, with enhanced cognitive abilities. Fluency in a language is achieved through frequent exposure and interaction. With language learning products that include videos, books, music, apps, and more, the Little Pim program is an effective, interactive, and convenient way of exposing a child to a foreign language.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is it easier for children to learn a foreign language than for adults?” tab_id=”1476821907481-dac47622-55b3″][vc_column_text]During the first years of life, the human brain is uniquely and temporarily equipped for language learning with the least effort. Infants, especially, are biologically primed to detect different sounds and nuances in foreign languages with clarity and accuracy. By six years of age this plasticity begins to diminish and then requires an increased effort in retaining new sounds or patterns not frequently heard. Check out our Research for more information about language learning in young children.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can Little Pim appeal to such a broad age group as babies, toddlers and preschoolers?” tab_id=”1476822088577-32800cd4-f239″][vc_column_text]Babies respond to the colorful imagery and gentle pace of Little Pim’s videos. Toddlers are engaged by the everyday activities shown in Little Pim’s videos and books, such as eating, drinking, playing, and napping. And preschoolers love to repeat the words in a foreign language and follow the antics of the series’ adorable main character, Little Pim the panda.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will Little Pim appeal to children over 6?” tab_id=”1476822128622-76b87fb0-d724″][vc_column_text]Yes, children learning a new language at school will find Little Pim to be an effective supplement for reinforcing vocabulary and teaching pronunciation. The flash cards, especially, are a timeless, versatile teaching tool that appeal to kids of all ages.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My child does not use or pronounce words correctly. Should I correct her?” tab_id=”1476822156831-b31e6514-f571″][vc_column_text]

We recommend that you do not correct your child’s pronunciation. Rather, be affirming, and model the correct word or pronunciation.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Ordering Little Pim” no_fill=”true” css=”.vc_custom_1476987440441{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”What is your return policy?” tab_id=”1476822378925-755d223b-d706″][vc_column_text]All physical Little Pim products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only. To make your return, alert Little Pim customer service either via email (help@littlepim.com) or live chat. Then simply send the products in question to our fulfillment house (below) and you will be reimbursed.
Little Pim Return, C/O EnterMarket
7901 W 21st street
Suite X
Indianapolis, IN 46214

Orders with digital products may be refunded as per our stipulations below.

  • If you have not yet downloaded your files, you may return Little Pim digital downloads for a full refund within (14) days of your date of purchase.
  • If you have downloaded your files, you may return Little Pim digital downloads for full site-wide credit within 24 hours from you first download.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What credit cards do you accept?” tab_id=”1476822379171-5582daec-8994″][vc_column_text]Little Pim accepts all major credit cards including Visa, MasterCard, American Express and Discover.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you accept PayPal as a form of payment?” tab_id=”1476822379429-df4c7e7d-e0ea”][vc_column_text]Yes, Little Pim accepts PayPal.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take for an order to be processed?” tab_id=”1476822379685-4db77b37-6d1f”][vc_column_text]

All orders will be processed within 48 hours if placed during normal business hours, Monday to Friday, 10am-6pm Easter Standard Time. If your order includes videos, the videos you purchased will be available to download and/or stream immediately after your purchase via the account login you created during checkout.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I place my order over the phone?” tab_id=”1476822379953-b6811379-9beb”][vc_column_text]Yes, you can order from us on the website or over the phone at 1-855-2580-PIM during business hours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My coupon isn’t working. What should I do?” tab_id=”1476822380225-894bfb16-71f7″][vc_column_text]If you are trying to enter your coupon code on the checkout screen, try going back a step to your cart and entering it in the “Apply Coupon” field. If the coupon still doesn’t work, try switching to a new browser (for example, if you are using Internet Explorer, try switching to Firefox or Chrome) – or if you are on a tablet or smartphone, try switching to a computer.

Also, please be wary of coupons codes that you find on third party sites. If Little Pim has not posted or promoted the offer, the information may not be fully accurate. Little Pim cannot take responsibility for third party posts that misrepresent the value of a coupon.

If you continue to have trouble, please live chat us or email us at help@littlepim.com.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Shipping” no_fill=”true” css=”.vc_custom_1477538275267{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”What are the free shipping terms?” tab_id=”1477538116675-b917fc67-9c16″][vc_column_text]Free shipping applies to domestic UPS Ground orders of $20 or more. Your order must total at least $20 before tax and shipping fees are applied. Please allow 48 hours for processing and 7-10 days for shipping.

This offer is valid for consumer web orders only, not retail orders.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take for my Little Pim products to arrive?” tab_id=”1477538116860-3e2c580f-7bcf”][vc_column_text]Allow 48 hours for order processing during normal business hours and an additional 3-5 days for standard shipping.

If you have chosen expedited shipping, allow up to 48 hours for your order to be processed and your credit card to be approved before we ship and then up to 72 hours for delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship outside the U.S.? How long will it take to get there?” tab_id=”1477538117053-8164bd8a-aff6″][vc_column_text]

We do ship internationally, which typically takes from 7 to 21 days. You do have the option to pay extra for express international shipping, and this choice will be presented to you upon checkout. Please note that these packages may be subject to additional customs taxes and duties.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship to PO Box addresses?” tab_id=”1477538117244-cfb04de9-43fc”][vc_column_text]

No, unfortunately we do not ship to PO Box addresses.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship to APO, FPO, or DPO addresses?” tab_id=”1477538117431-01770d80-7ad2″][vc_column_text]Yes, we ship to all APO, FPO, & DPO addresses. Please email help@littlepim.com for assistance.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Returns & Refunds” no_fill=”true” css=”.vc_custom_1477538314025{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”What is your return policy?” tab_id=”1477538297710-759eeb1c-188e”][vc_column_text]All physical Little Pim products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only. To make your return, alert Little Pim customer service either via email (help@littlepim.com) or live chat. Then simply send the products in question to our fulfillment house (below) and you will be reimbursed.
Little Pim Return, C/O EnterMarket
7901 W 21st street
Suite X
Indianapolis, IN 46214

Orders with digital products may be refunded as per our stipulations below.

If you have not yet downloaded your files, you may return Little Pim digital downloads for a full refund within (14) days of your date of purchase.
If you have downloaded your files, you may return Little Pim digital downloads for full site-wide credit within 24 hours from you first download.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your return policy?” tab_id=”1477538673446-87196ec6-5c1e”][vc_column_text]All physical Little Pim products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only. To make your return, alert Little Pim customer service either via email (help@littlepim.com) or live chat. Then simply send the products in question to our fulfillment house (below) and you will be reimbursed.
Little Pim Return, C/O EnterMarket
7901 W 21st street
Suite X
Indianapolis, IN 46214

Orders with digital products may be refunded as per our stipulations below.

If you have not yet downloaded your files, you may return Little Pim digital downloads for a full refund within (14) days of your date of purchase.
If you have downloaded your files, you may return Little Pim digital downloads for full site-wide credit within 24 hours from you first download.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I ask for a refund?” tab_id=”1477538297933-4186ae97-510a”][vc_column_text]You can request a refund by either sending us an email at help@littlepim.com, giving us a call at 1-855-2580-PIM or contacting us through our Live Chat (when available).
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How will I receive my refund?” tab_id=”1477538298142-47f6bf21-5776″][vc_column_text]Refunds will be made with the same method of purchase with which you originally made your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does a refund take to process?” tab_id=”1477538298354-6ffa4ad3-14d4″][vc_column_text]Upon notice that a refund has been made, funds may take 1 – 3 business days to appear on your account. Should the credit not appear within a week of the refund, please contact us.

For physical product, we will process refunds when the returned products are received and processed.
*Please note it may take 2 – 3 business days upon delivery for returned products to be processed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are shipping fees refundable if I return my product?” tab_id=”1477538298579-202d65c7-46c1″][vc_column_text]Unfortunately, shipping fees are non-refundable.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Our Products” no_fill=”true” css=”.vc_custom_1477538714582{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”Can I get your videos for a tablet or mobile device?” tab_id=”1477538689639-e752bbf2-37b7″][vc_column_text]Yes, all of our videos have a Digital Download option. Simply click on the video or set in the language you would like and select “Digital + Streaming” option before adding it to your cart. You have the option to watch Little Pim online by streaming the videos to any device or you can download the video file and save it to your device. For more information on Digital Downloads, refer to the “Digital Downloads” FAQ section.[/vc_column_text][/vc_tta_section][vc_tta_section title=”For what region are your DVDs encoded?” tab_id=”1477538689894-97ef273e-0fdb”][vc_column_text]

All Little Pim DVDs are REGION 0, which means they will play on an NTSC-enabled device in any country and any region.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What languages are available?” tab_id=”1477538690149-2344f153-0c63″][vc_column_text]

Little Pim currently offers Spanish, French, Mandarin Chinese, Italian, German, Arabic, Hebrew, Russian, Portuguese, English/ESL with English or Spanish, Japanese, and Korean.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do the videos work?” tab_id=”1477538690403-2ff20e85-ee7a”][vc_column_text]Our videos engage little ones by tapping into their natural love of play and learning. Each video teaches child-friendly vocabulary based around a theme. They’ll learn words such as cake, doll, train, and simple phrases, as well as numbers 1-10. Episodes are perfectly paced for young children and strategic repetition of vocabulary helps kids retain the new words and phrases. Kids respond enthusiastically to Little Pim’s combination of animated and live-action videos.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is Little Pim a language-teaching course?” tab_id=”1477538690662-85fc9db0-850c”][vc_column_text]

Whether supplementing language instruction from a caregiver, reinforcing a foreign language preschool or providing a stand-alone introduction to foreign language at home, Little Pim is the most sophisticated language-learning tool on the market for babies, toddlers and preschoolers.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How does Little Pim compare to other consumer language learning materials for kids?” tab_id=”1477538690944-21a864c5-f239″][vc_column_text]

Little Pim is specifically designed for children under six. Our unique Entertainment Immersion Method™  creates an engaging and fun-to-watch systematic language-learning experience for your child. Words and concepts are reinforced throughout the series, and later lessons build on previous ones.

Our goal is to keep Little Pim accessible to all children. Compared to other products, Little Pim is quite affordable. While other foreign language teaching methods can cost upwards of $100, you can start with the Little Pim program for as little as $34.99 for a 3-Video Set.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How does Little Pim compare to other consumer videos for babies and toddlers?” tab_id=”1477539027740-81470c41-1155″][vc_column_text]Little Pim is just as entertaining for babies and toddlers as any of wide array of videos currently on the market. The difference is, with Little Pim, children are also learning a foreign language while they are having fun.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Digital Videos” no_fill=”true” css=”.vc_custom_1477539102814{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”How do I view the Digital Videos on any device?” tab_id=”1477539091833-b745add3-2b9e”][vc_column_text]After purchasing a video set, you can access your digital videos in the “My Account” section of LittlePim.com. Visit “My Account” and click on the tab “Downloads” to access your video purchases. From here, you can click to download the video or watch it online directly from our website.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How big are the digital files?” tab_id=”1477539092136-f42d5337-d6c9″][vc_column_text]

Each one of our 35-minute videos is generally between 300 MB and 500 MB in size.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I gift Digital Downloads?” tab_id=”1477539092428-eb4f8aa0-fd82″][vc_column_text]

After you place your order, you will receive the download links in an email. Simply forward those links to whomever you’d like to gift the downloads to. There is no password required and they will not be able to see any of your personal information.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take to receive my download version?” tab_id=”1477539092751-f5d9e48d-6f3d”][vc_column_text]It’s immediate. Once your place your final order, you’ll get your confirmation summary within a minute. The link to the download will be in the summary and you can activate it immediately.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What formats are the digital downloads?” tab_id=”1477539093368-9380eaaf-1bdb”][vc_column_text]

They are a combination of mp4 and mv4 files – they will play on any computer using most media players. We recommend playing them in iTunes or VLC.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What sort of devices will these downloads work on?” tab_id=”1477539093679-627920bd-12e6″][vc_column_text]They’ll work on all devices including smartphones, laptops, tablets, and desktop computers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why am I being charged shipping for my Digital Videos?” tab_id=”1477539408449-aafbf551-35c1″][vc_column_text]

If you are looking at a Discovery Set, Immersion Set, or Complete Set, your order will come with additional products that ship separately, including a plush, books, or flash cards. The videos and CD download links will be emailed to you immediately following your purchase.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Using Little Pim Effectively” no_fill=”true” css=”.vc_custom_1477573894152{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”Tell me about the Little Pim curriculum.” tab_id=”1477573877477-f06076ea-2972″][vc_column_text]Little Pim is an immersion program designed to surround children in the sounds of a new language. Since the videos are theme-based, they can be watched in any order, but if you are using the lesson plans included with the Teacher’s Kit, we recommend you watch them in numerical order. The lesson plans are designed to help introduce the videos and reinforce vocabulary with playful, interactive follow-up activities that can be adapted for immersion and non-immersion classrooms.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many hours per week should my child watch?” tab_id=”1477573877798-cbe227fd-7768″][vc_column_text]

Our recommendation is for babies and toddlers to watch at least two five-minute episodes two to three times a week, and for older children to watch the whole DVD. It is best to expose your child to the sounds of the foreign language as often as possible.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What can I do to help my child learn the language?” tab_id=”1477573878116-1d727810-a7f0″][vc_column_text]

Practicing along with your child will help keep them motivated – even if you are not a native speaker of the language. Watch the DVDs together and repeat the words and phrases aloud. If you know the vocabulary, you can comment on what is happening or predict what might happen next. Speaking and interacting while watching the DVD will help engage your child and enhance their learning. You can also put labels on objects around the house or simply find and name the objects mentioned in the DVDs after each viewing.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I correct mistakes my child is making?” tab_id=”1477573878424-6145abdb-1909″][vc_column_text]Always model, rather than correcting. If your child makes a mistake, simply reinforce the word and show that you have understood them, then repeat the word with the correct pronunciation. You can refer to the DVD for proper pronunciation.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I don’t speak any foreign languages?” tab_id=”1477573878743-d9c65d90-7375″][vc_column_text]

Little Pim empowers parents and caregivers with no prior experience in a foreign language to be the language teacher. Simply watch the videos with your children, repeating the words aloud and then continue to reinforce the new words at home. Your involvement keeps your child motivated and engaged. We also recommend that you consult our Parent Guides, where you will find pronunciation tips and companion scripts.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” shape=”square” color=”peacoc” active_section=”1″ title=”Miscellaneous” no_fill=”true” css=”.vc_custom_1477574283902{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_tta_section title=”How can I get Little Pim DVDs donated for a charitable cause?” tab_id=”1477574244064-24cf13d8-f242″][vc_column_text]Little Pim does donate products for silent auctions or fundraisers for charitable causes. For more information please reach out to info@littlepim.com.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column][/vc_column][/vc_row]

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